What is the e-Biz Portal?
The maritime industry is evolving rapidly, driven by increasing digitization and automation. Solverminds' e-Biz Portal is a next-generation e-commerce platform designed to revolutionize the way shipping lines engage with customers and agencies.
It is a robust, web-based digital commerce platform tailored for customers of shipping lines: booking shipments, tracking containers, searching vessel schedules, managing documents, generating invoices, processing payments, generating statements of account, purchasing cargo insurance, submitting cargo claims, and providing feedback, all in one self-service experience, fully integrated with Solverminds' Liner ERP.
The portal was built to solve three persistent industry problems: the lack of real-time data visibility across disconnected systems, the growing demand for self-service tools where booking confirmations traditionally took hours or days, and the operational inefficiency of paper-based processes.
Case study: an Asia-based liner goes self-service
Prior to implementing e-Biz, a leading Asia-based shipping company had large numbers of agents manually creating bookings, checking equipment availability with delayed responses to clients, and generating high volumes of documents and communications across departments.
By implementing e-Biz, the client achieved a self-service portal with real-time booking creation and confirmation, real-time container release order requests to depots, rate request generation and approvals within minutes, transparent invoice viewing with integrated online payment, access to receipts and statements of account, visibility into detention and demurrage charges, and value-added services including customer feedback, cargo claims, and container tracking.
“Within a span of 6 months after implementing the e-Biz portal, the number of signed-in customers using the portal increased by more than 60,000. (A large Middle East liner shipping company)”
- 45% reduction in average document processing time.
- 30% improvement in booking efficiency.
- Increased bookings and improved customer retention.
- Significant cost reduction and operational efficiency gains.
Technology and integration
Built on modern web technologies, the e-Biz Portal ensures scalability, security, and high availability. Seamless integration with the Liner ERP enables real-time data exchange across business functions, with advanced APIs, AI-driven analytics, and automated workflows.
Core modules cover schedule viewing and shipment tracking, booking and shipping instructions with automated Bill of Lading generation, document management, agency management, advisories and rate announcements, and cargo insurance booking. Advanced capabilities include role-based access control, automated notifications for shipment status and approvals, and AI-driven analytics with predictive insights into shipment performance.
Where traditional portals offer partial ERP integration, limited self-service, and delayed tracking, e-Biz delivers full Liner ERP synchronization, seamless automated booking, instant updates, integrated insurance, and AI analytics.
The future of shipping commerce
In an era where digital transformation is imperative, e-Biz delivers efficiency, transparency, and customer satisfaction. Shipping lines that adopt it enhance digital interactions, streamline booking, documentation, and payments, gain real-time shipment visibility, empower customers with self-service, and stay ahead of evolving market trends.