The IT, ITeS, and BPO services division of Solverminds — staffed with people who understand both shipping operations and the maritime applications running them. Seven offices · five time zones · ITIL V4. While your vessels sail, your apps stay online.
This page covers the maritime services. SolverASSIST also works with select non-maritime customers — see solverassist.com for the broader story.
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Four service lines
One client typically engages two or three lines bundled — application support paired with helpdesk, or BPO CoE with managed services. We scope as one engagement.
Managed Services
Fully outsourced support for the systems running your fleet — proactive monitoring, incident management, escalations. Maritime infrastructure expertise, not generic IT.
Application Support
Specialists who understand the apps in your stack — LRP, MACK, ZENITH, finance, CRM, Salesforce — and how they map to maritime operations. Both business and IT context.
IT Ops & HelpDesk
Modernises the service desk for shipping ops. Your internal IT refocuses on innovation while SolverASSIST handles tier-1 and tier-2 maritime tickets globally.
BPO CoE
Remodels maritime business processes with RPA, workflows, AI/ML, and analytics — turning repetitive shore-side work into automated, measured operations.
How SolverASSIST differs
Problem
Generic support that's either impersonal or premium-priced for attention.
Solution
Co-created services tailored to your fleet, your applications, your stakeholders.
Problem
Transition costs that outweigh the benefits.
Solution
Standardised service models designed to land and deliver value in half the typical time.
Problem
Labour arbitrage isn't enough anymore.
Solution
Standardised, digitised, automation-leaning workflows targeting min 8% YoY efficiency gains.
Problem
Legacy systems delay every setup.
Solution
Run as-is on the existing stack while developing the next-generation service model in parallel.
Application support · maritime stack
We deploy directly into the SVM ERP suite, but we also support adjacent maritime applications you may run alongside it.
Liner application support
LRP, B&D, EDI, BL generation, vessel scheduling
Financial application support
AR / AP, multi-currency, voyage P&L, reconciliations
Salesforce for maritime
CRM, sales pipeline, customer portal integrations
Asset management support
Container fleet, vessel asset, lease/per-diem ops
BI & analytics support
Operational dashboards, voyage KPIs, fleet-level rollups
Middleware & integrations
EDI gateways, API integrations, port-system connectors
Migration methodology
Same playbook every time — no improvising under SLA. Each phase has gates and sign-offs before the next starts.
Bring SolverASSIST onto your stack
Tell us which applications are causing the most pain, which shifts you can't cover today, or which back-office process you'd rather hand off entirely. We'll respond within one business day.
Just exploring
30-minute scoping call. We'll map your pain points to one of the four service lines.
Have a scope in mind
SLA design, transition planning, knowledge-transfer approach — all confidential under NDA.
Full picture
Standalone product site — case studies, blog posts, the full services catalogue including non-maritime.