Every claim, one platform. Incident to settlement.
The maritime claims platform that handles cargo, container, hull & machinery claims in one system, identifies the liable party, and drives recovery to settlement.
Clear workflow from initiation to closure
Cargo, container, hull & machinery
Responsible party or P&I club identified
Live status & reporting across the portfolio
Key capabilities
Six capabilities, one platform, from structured intake to audited settlement.
Manage cargo, container, hull, and machinery claims within a single, structured environment.
Pinpoint the liable external party or P&I club to support faster, accountable recovery.
Status-driven visibility and reporting that keeps teams informed at every stage.
Reduce manual effort and accelerate claim resolution while lowering operational overhead.
All claim documents and operational details in one organized, accessible platform.
KPI-based monitoring to evaluate claim turnaround and improve handling over time.
Feature spotlight · Recovery, built in
When a claim is registered, CMS captures the incident details: port, vessel, voyage, cargo, and circumstances, and supports a structured assessment to identify whether liability sits with the carrier, a third party, a terminal operator, or a P&I club. Recovery correspondence and amounts are then tracked through to settlement.
Proven in operation
Four claim categories, one consistent workflow.
Structured visibility, accountable follow-up, and accurate reporting from registration to recovery.
Damage tracking, responsible-party identification, and cost visibility managed consistently.
A disciplined process for higher-value technical claims with clear status tracking and settlement action.
Link each claim to the correct liable party and streamline P&I recovery coordination.
See Claims on your feeder operations
We'll show Claims configured against your routes, vessels, or workflows — no generic deck. Claims is part of the SVM Feeder platform.
Frequently asked questions
It is built to manage multiple claim types, including cargo, container, hull, and machinery claims, all within a single centralized platform.
It supports a transparent end-to-end workflow, helping teams move from claim initiation through tracking, documentation, reporting, and final settlement more efficiently.
Yes. A core value of the solution is helping identify the liable external party or P&I club so recovery actions can be pursued with greater accuracy and fewer delays.
Yes. The system emphasizes real-time claim tracking, detailed updates, and reporting so teams can monitor progress throughout the full claim lifecycle.
It streamlines claims processes, reduces manual effort, centralizes information, and supports quicker resolution with stronger control across all claim types.
Yes. The platform is designed for centralized data and document management, improving accessibility, reducing information silos, and improving overall data accuracy.
Yes. The system is purpose-built to handle multiple claim categories including cargo, container damage, hull, and machinery claims all managed within the same platform with claim-type-specific workflows and documentation requirements.
The platform enables structured surveyor appointment, damage report submission, and inspection documentation ensuring findings are captured accurately and linked directly to the relevant claim for seamless progress tracking.
The system supports P&I Club coordination by maintaining a clear record of liable parties, correspondence history, and recovery amounts giving teams everything they need to pursue and confirm recovery efficiently.
Yes. Every action, update, and document submission is logged with timestamps and user attribution, providing a complete and tamper-evident audit trail for compliance, dispute resolution, and internal review.
Why it matters
Solverminds Claims Management System (CMS) is a purpose-built maritime claims platform for liner shipping operators. It manages cargo, container, hull, and machinery claims within a single centralized system, with structured intake, real-time tracking, liability identification, P&I coordination, surveyor management, and a full audit trail across the entire claim lifecycle.
Shipping lines and maritime operators need to move from fragmented, manual claims handling to a structured, accountable process. CMS unifies every stage of the claim lifecycle in one environment, helping operators reduce errors, enhance visibility, ensure regulatory compliance, and accelerate claims recovery across international shipping networks.
As an enterprise-grade module within the SVM Liner Resource Planning suite, CMS connects claims to the financial and operational systems around them, so liability, recovery, and settlement are never handled in isolation from their cost impact.
SVM CMS vs. traditional claims handling
Multi-claim type support
Liability identification
Real-time claim tracking
Centralized documents
P&I recovery support
Settlement speed
| Capability | Claims platform | Manual process |
|---|---|---|
| Multi-claim type support | ✓ Built-in | ✗ Fragmented |
| Liability identification | ✓ Automated | ✗ Manual review |
| Real-time claim tracking | ✓ Live status | ✗ Email-based |
| Centralized documents | ✓ Connected | ✗ Separate folders |
| P&I recovery support | ✓ Integrated | ✗ Manual process |
| Settlement speed | ✓ Faster | ✗ Weeks / Months |
Related in Financial & Enterprise Accounting